Disyscon Dispute and Refund Policy

1. Refund Policy

a. Refund Period: We offer a 15-day refund period from the date of purchase. If you are not satisfied with the software you purchased and wish to request a refund, you must do so within this period.

b. Refund Conditions: To be eligible for a refund, the software:

  • Must not have been activated or used significantly.
  • Must be in the same condition as delivered, with no obvious signs of use or activation.
  • Must not have violated the terms of the license or usage.

c. Refund Process: To request a refund, contact our support team at info@disyscon.com with your proof of purchase and a brief explanation of the reason for your request.

2. Dispute Policy

a. Direct Communication: Before raising any formal dispute, we kindly ask you to contact our support team. We are ready to help you and solve any problem in a friendly manner.

b. Formal Process: If we cannot resolve the issue through direct communication, you may initiate a formal dispute process. To do so, send a detailed email to info@disyscon.com explaining the situation and providing any evidence that may support your case.

c. Resolution: We commit to investigate and respond to all disputes within a maximum of 30 days. We will work with you to find a fair and suitable solution.

    3. Exclusions

    Some products or services may be excluded from our standard refund policy. These exclusions will be clearly indicated on the product or service page in question.