Disyscon Dispute and Refund Policy
1. Refund Policy
a. Refund Period: We offer a 15-day refund period from the date of purchase. If you are not satisfied with the software you purchased and wish to request a refund, you must do so within this period.
b. Refund Conditions: To be eligible for a refund, the software:
- Must not have been activated or used significantly.
- Must be in the same condition as delivered, with no obvious signs of use or activation.
- Must not have violated the terms of the license or usage.
c. Refund Process: To request a refund, contact our support team at email@example.com with your proof of purchase and a brief explanation of the reason for your request.
2. Dispute Policy
a. Direct Communication: Before raising any formal dispute, we kindly ask you to contact our support team. We are ready to help you and solve any problem in a friendly manner.
b. Formal Process: If we cannot resolve the issue through direct communication, you may initiate a formal dispute process. To do so, send a detailed email to firstname.lastname@example.org explaining the situation and providing any evidence that may support your case.
c. Resolution: We commit to investigate and respond to all disputes within a maximum of 30 days. We will work with you to find a fair and suitable solution.
Some products or services may be excluded from our standard refund policy. These exclusions will be clearly indicated on the product or service page in question.